FAQ

  • You will be an active participant in the performance. If you are new to immersive theatre, we encourage you to visit our website for additional details.
  • We request that you arrive 10 minutes prior to your ticket time. The experience begins on time and late entry is not possible. If you are not present 10 minutes prior to your performance time, your tickets will be forfeited without refund. Please allow plenty of time to travel and find parking.
  • Your experience begins as soon as you enter the Underground. Unlike a traditional theatre experience, you will be on your feet throughout your journey.
  • No. It’s essential to the experience that you enter the Underworld together with your fellow ticketed travelers at the appropriate time. This means you will need to wait outside prior to your entrance time, regardless of the weather. Please dress appropriately. We will do our best to get you inside as quickly as we can.
  • The ONLY entrance for this performance can be found on 19th Street NW just off of Dupont Circle. The entry is marked by a red railing, and it’s located in between Starbucks and the Dupont Circle Hotel. Please ensure that you arrive at the top of the stairs no later than 10 minutes before your performance.
  • IMPORTANT NOTE: Google maps, Uber and Lyft will sometimes point you to the wrong location if you just type in “Dupont Underground.” Please be sure to manually type in “19 Dupont Circle NW” to guarantee you’re at the right location.
  • There is absolutely no late admittance, nor are refunds or exchanges given for late arrivals or missed performances. If you are not on site 10 minutes prior to your ticketed time you will forfeit your ticket with no refund. Due to the nature of the show, it is integral that each performance begins on time. If you will not be able to make your ticketed time, please contact us 24 hours in advance.
  • Approximately 45-55 minutes without an intermission, depending on the actions of the audience.
  • We strongly encourage online reservations in order to secure the entry time you desire. Limited tickets will be available at the door as available. For ticketing assistance, please contact info@tbdimmersive.com.
  • Please wear comfortable shoes and dress for inclement weather, as you will have to wait outside prior to the show. The Dupont Underground is not temperature controlled, so we encourage layers regardless of the temperature outside.
  • As little as possible! We encourage you to come unburdened as best you can. There is no coat or bag check. No food or beverages are allowed. You will also be asked to silence any cellular devices.
  • Parking in the Dupont Circle area can be challenging. Metro, bus and car share services are strongly recommended.
  • This show will deal with some heavier concepts about mortality, life, death and our place in the world. We strongly recommend 18+ for this experience.
  • Unfortunately, the Dupont Underground is not ADA accessible. Use of one flight of stairs is required to experience the performance, and walking on uneven surfaces is required. The entire performance takes place underground.
  • The performance takes place within structured installations in an underground tunnel.
  • If you are in doubt or have any questions, contact info@tbdimmersive.com to discuss any concerns in advance of the performance.
  • There are still no bathrooms in Dupont Underground. If you have an emergency, you will be permitted to leave. However, due to the nature of the experience, re-entry is not possible.
  • To arrange for a group of 10 or more, please contact us at least 48 hours prior to the performance you wish to attend at info@tbdimmersive.com. you may ask a staff member to leave the experience, but there is no re-entry.
  • Really really.

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